Frequently Asked Questions

Our worldwide distribution network is always growing, send us an email to or call 800-528-6311 for more information.

Returns of new, unused, and original packaged items are accepted within 30 days and require an approved Return Merchandise Authorization form. Returns may be subject to a restocking fee, contact your representative or call 800-528-6311 for more details.

All Lock-N-Secure® and Weight Bearing Cover products come backed with the industry’s only Lifetime Limited Warranty, guaranteeing the asset protection you need for the life of your technology. All other products come with 1 year warranty unless specified otherwise.

Yes, with specific product restrictions. We’re experienced in preparing all documents for export in more than 100 countries. Alternatively, our clients may choose to make their own transportation arrangements and pick up merchandise at our dock.

Purchase orders can be emailed to or faxed to 585-392-5575 .

RC Imaging products go through a rigorous process to ensure safety and reliability which is why our products come with industry leading warranties and weight capacities. Plus, you’ll be delighted to work with our talented, professional, and courteous sales and customer service team.

Yes, beginning 4/14/22 all credit card transactions will be subject to a 3.5% processing fee.

RC Imaging partners with hundreds of Medical Imaging service and equipment providers across the globe and we are glad to connect you with your preferred vendor.

Yes! RC Imaging products are proudly manufactured at our Hilton, NY facility.

An Anti-Scatter X-Ray Grid absorbs scatter radiation that causes low contrast or poor-quality radiographs. Grids are recommended when the targeted anatomy is 4 inches or more in thickness. Consult your DR detector manufacturer for recommended grid specifications.

By calling us at 1-800-528-6311, emailing us at or by submitting a quote request directly from our product page.

Each product is customized to all DR Panel brands and models ensuring a perfect fit, custom utility accessibility, and accurate patient diagnostic imaging.