About Us

We’re proud to be your chosen radiology resource!

EVOLUTION OF RCI

RC Imaging (formerly Rochester Cassette Repair Center) specializes in DR Panel protection, CR Cassette repair, and radiography accessories. We thoroughly inspect each product we offer and service, testing the equipment with modern X-ray exposure, and digital radiography.

Because we understand the importance of quality diagnostic imaging in patient care, we perform all work according to ISO 9000:2015 standards.

Founded in 1991 by a former sales representative for Eastman Kodak, Harry Bostley, we have over 27 years of experience behind our products and services. We have built our reputation on personalized customer service and meticulous craftsmanship.

MISSION STATEMENT

Our mission is to provide unparalleled products and services that are cost effective and that consistently exceed our customer expectations. We strive to respond to their needs by using innovative solutions in radiology. Our goal to be your go-to radiology resource, and we believe that quality is everyone’s business — no exceptions.

OUR HISTORY

Rochester Cassette Repair Center was first established by Harry Bostley, a former technical sales representative who worked at Eastman Kodak Company. Recognizing the need for cassette and ID camera repair, Mr. Bostley established a small family business in his basement. The business, built around customer service and rapid turn-around, quickly increased over time.

When Harry’s son, Eric Bostley, took over the business, he renamed it RC Imaging. Even after the title changed, the business’s prestige remained, and the number of customers kept growing.

RC Imaging now incorporates name brands such as AGFA, Carestream, Fuji, and Konica, to name a few. It is committed to servicing customer demands and delivering on time. The same dedication that made RCI a successful business from the start continues to serve customers globally.

eric-for-website2-1-002

FROM OUR PRESIDENT

It is hard to believe that we have been in business for nearly 27 years now. Taking a look back at our humble beginnings to where we are now, I owe so much to my loyal staff, devoted customers and of course my family.

In 1991, Rochester Cassette was born to a pair of retired Kodak guys who knew the Radiology business very well. The company was formed to provide support for the repair of film based cassettes and it took off like wildfire. The business quickly outgrew the basement of Harry Bostleys home and moved to a larger facility nearby. The company continued to expand, we added staff, added onsite X-ray and we responded to market demand. The business was continuing to grow and we were also gearing up for emerging technology, CR. Read More >>

As with many things, change is eminent. The transition to CR happened quickly. Fortunately, we stayed ahead of the curve and given the size and hands on management position, we were able to quickly pivot with the marketplace and continue to support the changing demand. Replacement Imaging plates and CR cassette repairs had now become the product leads with the analog business fading fast. Technology was changing at warp speed. This decade presented so many opportunities for RC Imaging from a market perspective; we were now doing business worldwide as well. Our challenge was capitalizing on all of it. Fortunately, I am a big fan of technology and did not waste time in updating and upgrading equipment to take advantage of things. We also added significant staff in these years and overhauled brick and mortar to accommodate the fast paced changed.

We were now being approached for product development so a research/development initiative was launched to support some of our OEM partner requests. To further enhance our customer experience,
we are proud to be a major supplier of patented digital panel protection devices. We are told that our patented panel protection products have surpassed customer expectations. All of our designs are tested by an accredited independent lab for weight capacity and handle strength. Additional costs, yes but we do not skimp on quality and most of our clients understand this. This project is always evolving; we are consistently developing new generations based on customer/OEM feedback in efforts to be Leader in this space. We listen and appreciate all feedback and more importantly, apply it.

I have been acting President since 2000. I lead a phenomenal team of committed employees in an 8000 sq. ft. state of the art facility. We are proud of our company and have a strong commitment to quality. We are proud to support the Radiology community and grateful for our loyal clients. We strive for excellence and expect the same from our partners as healthcare is serious business. I look forward to the next chapter of our company and expect the market to continue on the wave of change. We are ready for it and look forward to the next challenge!.

Read Less >>