All orders are subject to acceptance by RC Imaging. Orders should include the complete description as well as the catalog number and price of the desired item. RC Imaging will accept verbal orders, however, it will not be responsible for errors.
Terms are Net 30 for customers with satisfactory credit as determined by the RC Imaging credit department. A prepayment will be required from customers that no credit status with RC Imaging. A late payment charge of 1.5% per month may be added to accounts for which payment is past due.
If detailed shipping instructions are not received with each order or on file, RC Imaging will use its discretion as to the method and mode of shipment. Prepaid shipping charges will be charged to the customer’s account if other arrangements are not made.
All orders will be insured for full replacement value unless written request is received by customer. All shipments are delivered to the carrier in good condition. All claims for loss, breakage, and damage whether concealed or obvious must be made to RC Imaging must be made to RC Imaging by the buyer as soon as possible after receipt of shipment.
Export orders will be shipped upon receipt of check, credit card, or wire transfer payable in U.S. dollars.
All prices and specifications are subject to change without notice.
RC Imaging warrants its products to be free of defects in materials and workmanship. The warranty extends to the original purchaser for the period of time noted below:
All authorized returns must be shipped within 30 days of invoice date. All items that are returned are subject to a restocking fee of 20% unless the manufactures restocking fee is higher. If the manufactures restocking fee is more than 20% these additional fees with be passed on to the customer. The customer is responsible for all freight charges in both directions. Returned products MUST be in new condition with all packaging materials and manuals in place and accompanied by a “Return Merchandise Authorization” obtained from RC Imaging. If any of these requirements are not fulfilled, the return may be rejected or additional charges may be applied.
All repairs come with a 90-day warranty (120-days for Carestream DirectView) against defects in workmanship.
Parts and products that have been improperly installed, abused, damaged, or altered in anyway are not covered under warranty.
Requests to return merchandise must be received by the office of RC Imaging within 30 days of the date of the RC Imaging invoice. Prior written authorization by RC Imaging is required before merchandise can be returned. Merchandise is subject to inspection for saleable condition and 20% restocking fee.